RETURN POLICY

Last updated: February 25, 2026

"We stand behind our gear. If something's not right, we'll make it right. That's the crew way."

RETURN WINDOW

You have 30 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags attached.

ELIGIBLE ITEMS

  • //Hats, apparel, and accessories in original, unused condition
  • //Items with manufacturing defects (no time limit on defect claims)
  • //Wrong item or size received

NON-RETURNABLE ITEMS

  • Items that have been worn, washed, or altered
  • Items without original tags
  • Items marked as "Final Sale" at the time of purchase

HOW TO INITIATE A RETURN

To start a return, email us at [email protected] with the following information:

  • 01Your order number or the email used at checkout
  • 02The item(s) you want to return
  • 03Reason for the return

We will respond within 2 business days with return instructions and a shipping label if applicable.

EXCHANGES

Need a different size? We are happy to exchange for the same item in a different size, subject to availability. Email us at [email protected] and we will get you sorted.

REFUND PROCESS

Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically appear within 5-10 business days depending on your bank or card issuer.

Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We will send a replacement or issue a full refund, including shipping costs.

CONTACT US

Questions about returns? Hit us up at [email protected]